Month: February 2016

People Buy from Who They Know I recently listened to an audio recording on dealing with customer’s resistance to additional work. I figured it would help me whenever that came up and some tips to lessen the chance of that happening in the first place. After 15 minutes of those customer situations, I stopped it. I asked […]

Auto Schmooze Your customers are not cars. Nor are they dollar signs. They are people. Do you make an effort to make a connection, to learn about them? Here is an example of finding out about a customer. A potential customer in his late 60’s stopped by to check us out. He liked what he heard and […]